Please allow up to 48 hours for your order to be processed, packaged, and shipped from our facility. This does not include shipping time. Any differences to this will be listed either in an update on this page (seasonal delays, unexpected volume increases, etc) or in each product description (preorders, backordered items, etc). When you select a shipping option, please note that this is the time it takes within the mail system after your order has been processed and packaged.
LOST, STOLEN, OR DAMAGED ITEMS:
Due to the unprecedented number of lost and damaged packages in the mail system lately, we strongly suggest that you opt-in to include shipping insurance for your orders at this time. It is already pre-selected for you at checkout.
The shipping insurance through Route Package Protection will allow you to have your order refunded or replaced at no cost if it is lost, stolen, or damaged. "Lost" can also be considered no shipping updates on the tracking info for more than 7 days. If you have opted-in for the shipping insurance and would like to file a claim, please visit https://claims.route.com.
To be considered for a refund or replacement item, the Route Package Protection policy requires any issues to be reported within 15 days of the delivery date, as stated by your order's tracking info.
We want every customer to be entirely thrilled with their Chelan Beauty purchase. We stand behind our goods and services and want all our customers to be satisfied with them. We will always do our best to take care of our customers – to deal with them fairly and reasonably and we hope that they will be fair and reasonable with us as well. If you are in any way dissatisfied, please contact our customer service team at firstname.lastname@example.org.