We want every customer to be entirely thrilled with their Chelan Beauty purchase. We stand behind our goods and services and want all our customers to be satisfied with them. We will always do our best to take care of our customers – to deal with them fairly and reasonably and we hope that they will be fair and reasonable with us as well. If you are in any way dissatisfied, please contact our customer service team at outreach@chelanbeauty.com.